Is this your first time requesting an Assisted Purchase? We help clients who are unfamiliar with purchasing products/items outside of their country. Tell us what product you want and we will take care of the rest!
Any item can be purchased from cell phones, clothing all the way to vehicles. You can purchase anything through the Assisted Purchase Service, provided that the items are coming from an online store we trust.
The only items that are restricted will be the items restricted due to international shipping regulations or a country’s local customs laws.
Assisted Purchase completion times vary due to several factors. If this is your first Assisted Purchase with CATS Ltd, you will need to verify your ID and method of payment before we can process your request. The ID and payment verification process can take up to 2 business days to complete, so plan ahead.
Assisted Purchase requests around busy shopping times such as Black Friday and Cyber Monday may take longer due to higher demand. Additionally, not all merchants send items the same day it is purchased nor by express shipping. Planning ahead provides the greatest chance that your item will arrive in time for a special event or holiday.
The client will have to provide a photo ID and a payment verification to decrease all risks.
You don’t like fraud and neither do we. Hence, first-time clients are required to provide their ID and payment verification method 2-business days before we can get started with purchases. The verification process is simple:
- Provide 2 types of requested ID’s and documents;
— Passport, Social Security Card, Drivers License —
- Verify your method of payment;
— Cash, Credit Card, Cheque —
Once you’ve followed these steps our team will perform a few checks to confirm that you are. . . well,… you! The verification progress can usually be done within 2 business days, but usually take up to 5 business days during busier times of the year.
Once you have been verified, you don’t need to go through the ID verification process again. However, clients are advised to plan ahead to purchase items for a sale or holiday.
ID must match your credit card and/or cheque to prove your ownership of these payment methods. If your cheque has your business name, we will require additional documentation such as a business certificate.
CATS Ltd Assisted Purchase fee is 10% of the items’ total value for US-based clients and 25% for others. The fee has a minimum of $10. With this fee structure, costly items such as technology and clothing items are the most popular items purchased.